If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).
Our products are customized products，Please confirm them carefully before purchasing. If it is because of our reasons that you have received incorrect or defective goods, we will send you new goods, the original goods will not be returned.
There may be small differences in dog collar size due to different measurement methods.
Laser engraving and embroidery equipment used in different, the color and size of the handwriting will have small differences, please confirm before purchase, do not agree with these differences do not buy.
In the following two cases, no refund is allowed：
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Products are usually delivered within 1-2 days after placing an order. But laser engraving and embroidery may cause a delay of 1-2 days. Please pay attention before placing the order.
Unit price over $30 orders are Deliver by DHL Express, Delivery speed varies from region to region, 6-13 business days in most areas.
Booked goods should be shipped a week later than normal goods, please confirm the time carefully before buying.
Shopping orders with Unit price less than $30 are delivered by China Post Ordinary Small Packet Plus or other means. Generally, they can be delivered within 15-30 days.
Warranty: All items come with a 100% satisfaction guarantee.
If there is anything wrong with your order please let us know
within 60 days of purchase and we will fix it. If within 60 days you are not satisfied with your purchase you may return it for a full refund.