Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to firstname.lastname@example.org
Our pricing includes the cost of goods, DHL shipping, engraving and embroidery, and profit.For example: https://personalize-dog-collars.myshopify.com/products/bohemia-tan-dog-collars?The variant = 14718558961699 For the price of this product: $45 = $11.6 (cost of goods) + $25 (DHL shipping fee) + $4 (cost of engraving and embroidery) +4.4 (Profit plus tax)
The expected delivery time has passed, where does my order go ?! In 99% of the cases the orders are delivered within the expected delivery time. Unfortunately, it can happen that an order is delayed in the delivery process. You can check the status of your order via the following link:https://www.dhl.com/en/express/tracking.html Have you not received anything 3 days after the expected delivery time? Please contact us via the contact page or via email@example.com
Unit price over $30 orders are Deliver by DHL Express, Delivery speed varies from region to region, 6-13 business days in most areas.
Shopping orders with Unit price less than $30 are delivered by China Post Ordinary Small Packet Plus or other means. Generally, they can be delivered within 15-30 days.
If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).
Our products are customized products，Please confirm them carefully before purchasing. If it is because of our reasons that you have received incorrect or defective goods, we will send you new goods, the original goods will not be returned. In the following two cases, no refund is allowed：
1. An item you claim is not as described, but the seller can prove that it is.2. Items are as described, but you no longer want them.